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Outsourcing grows in Vietnam

by VTV422 October 2017 Last updated at 11:13 AM

VTV.vn - Business process outsourcing (BPO) in Vietnam has witnessed a growth of 20 to 35% per year over the past decade, according to consulting firm PricewaterhouseCoopers (PwC) in a recent report.

The report "Spotlight on Vietnam" identifies Vietnam as a rising rival, in terms of outsourcing, to India and the Philippines. In fact, in 2016, Vietnam surpassed China and became the outsourcing partner of Japan's second largest software sector. And there is still room for growth as Vietnam's BPO industry is far from mature and market revenue stood at only 2 billion USD in 2015, compared to established markets such as the Philippines with 22 billion and India with 143 billion USD. The country was also recognised as the number one pioneering location for BPO services by American commercial real estate services company Cushman & Wakefield.

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