Son Tra District’s People’s Committee had a lighting system installed in the park in An Hải Bắc commune, following a reasonable request of a student via Danang’s feedback website. That the authority works out timely solutions to local feedback proves its responsibility.
"When we inform the local authorities of any problems that arise, solutions are produced promptly." - Tran Kim Tinh, An Hai Bac Commune, Son Tra District, Danang.
"We often access feedback channels such as messages, Facebook, and especially, the municipal website to receive local feedback, thereby promptly resolving any problems." - Nguyen Dac Xuong, Vice Chairman, Son Tra People’s Committee.
In 2015, of all 6 PAPI, the index of “Participation at Local Levels” has risen compared to 2014, which shows increased interaction between residents and the local authority. Through this interaction, the residents can also supervise the capacity of the local authorities.
"We have arranged qualified staff to consult with the locals and solve administration procedures efficiently, thereby meeting the locals’ expectations." - Le Thi Thuan, Chairman, Thuan Phuoc People’s Committee
It can be said that every single resident wants to get involved in local issues while getting transparent public service. To best serve the locals, authorities at all level in Danang city have utilised modern technology to receive instant feedback. It is the receptive attitude of the authorities that makea them perform well in governance and administration.
