Using social media to reform administrative procedures

Dong Nai ranks 4th in the country in terms of administrative reforms. The province has officially started using social media apps such as Zalo and eGov at their public administrative center.

To help residents coming to the center, a team of volunteers with free wifi, phone chargers, and touch screen pads are available for assistance. After 2 months of running the trial test, the center received over 11,700 applications, in which they processed over 95% of their applications on or before the due date.