The overall index improved for the sixth consecutive year with 88.2 point, up 0.26 point from 2018, measuring procedures, time and cost of national grid connection, power supply reliability, and transparency in power prices.
Vietnam is also among the top four member countries of the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) in terms of electricity access.
In order to score high in the index, the Vietnam Electricity (EVN) has conducted digital transformation measures to improve customer services, including providing services registration, contract signing and payment online while improving transparency of procedures and regulations via its customer care website, round-the-clock hotline, and mobile application.
This year, the EVN launched all services on electronic platform and upgraded information technology infrastructure.
In September 2019, it piloted electricity bill payment on national public services portal, which will become official nationwide in November.
The EVN also offered its services on all online public service websites and public administration centres in all cities and provinces.
