The prestigious APEX/IFSA Awards Ceremony, hosted by the Airline Passenger Experience Association (APEX) and the International Flight Services Association (IFSA), marked a celebration of innovation and dedication within the aviation sector.
The airline provides excellent passenger experience, ranking with major airlines in the world such as ANA, Virgin Atlantic, Lufthansa, and Korean Air.
Based solely on passenger feedback, these awards celebrated airlines that consistently provide exceptional experiences. This year more than one million verified passenger voted using TripIt, making this the industry’s most desired honour.
Dang Anh Tuan, Execute Vice President of Vietnam Airlines said: "5-star global airline is a noble title, reflecting the outstanding efforts of Vietnam Airlines in improving services to bring the most seamless and most comfortable flights to passengers. Besides transporting passengers to their destinations safely, we are also a reliable companion to passengers on every memorable journey. We are very proud to have met APEX's strict standards and are committed to continuing to provide dedicated, thoughtful and professional service to passengers globally."
At the crossroads where tradition meets innovation, Vietnam Airlines has emerged as an exemplar, securing their esteemed status as a 2024 Five Star Global Airline," APEX CEO Dr. Joe Leader announced with admiration.
This year, APEX added tougher standards and more extensive professional flight audits in order to maintain a smaller and more exclusive list of four- and five-star airlines.
APEX is a global nonprofit and one of the world's largest international airline associations, regularly organizing surveys and evaluating customer experience to contribute to improving the quality of in-flight services.
Vietnam Airlines was honoured as the world's leading airline in terms of cultural identity
The most recent addition is Vietnamese coffee options on domestic and international routes to promote and enhance the in-flight coffee experience. These upgrades have once again affirmed the responsibility of the national airline in promoting the image of the country, people, and products of Vietnam to the world.
Recently, Vietnam Airlines has been continuously awarded regional and global awards such as "Asia's Leading Airline - Economy Class", "Asia's Leading Cultural Airline", and “Asia's Leading Inflight Magazine 2023” of World Travel Awards 2023; and was among the top 20 best airlines in the world for 2023.
