In collaboration with Oxfam Vietnam, the province launched the project through the use of an innovative mobile phone scorecard tool (M-Score) to collect local people’s assessment on the performance of public administration services in seven localities since 2016.
The project has to date been applied in the provincial public administration centre, and general hospitals in northern Quang Binh area, Le Thuy district and Dong Hoi city.
In 2018, as many as 12 rounds of survey were carried out, reaching nearly 6,000 people. The citizens’ satisfaction stood at 8.78 on a scale from 0 of 10.
The rate of people experiencing delay at the single-window system in Quang Binh hit 14.3 percent. Meanwhile, around 80 percent of more than 3,700 respondents said they were content with services provided at the three hospitals, in a survey conducted from September 2018 to the end of March.
Standing Vice Chairwoman of the provincial People’s Council Nguyen Thi Thanh Huong said that the implementation of the project has helped to accelerate reform of administrative procedures.
To further improve the project’s quality and efficiency, the management board needs to enhance coordination while localities and hospitals are advised to promptly review inadequacy and limits of the administration and medical services.
In addition, communication work should be stepped up to raise public awareness of the project and encourage people to score the performance of public administration and medical services in the province, she added.
