Arriving from Four Seasons Resort Langkawi, he brings to his new role more than 16 years of experience with Four Seasons and a finely honed passion for guest-focused operational excellence.
Having previously served on a special task force at The Nam Hai, Michael is now delighted to return as a full-time team member: “This is a truly special property that brings people together through a rare combination of cultural authenticity, world-class luxury and heartfelt service. We aim to create exceptional experiences that keep our guests coming back year after year.”
Indeed, each moment at this oceanfront sanctuary resonates with the spirit of Hoi An, from regionally-inspired dining and locally-crafted amenities to a series of daily Vietnamese rituals and ceremonies. As Michael notes, “We want to immerse our guests in the many wonders of Central Vietnam.”
With roots in both Ireland and the US, Michael grew up in a variety of settings across three continents, spending his formative years in Saudi Arabia, Egypt and the US. While in Egypt, the family would often brunch at Four Seasons Hotel Cairo at The First Residence, sparking his interest in the world of hospitality: “I experienced Four Seasons service first-hand as a guest and soon realised I wanted to be part of the magic that is Four Seasons!”.
A long-time believer in the brand’s Golden Rule – to treat others as you wish to be treated – Michael now brings his trademark down-to-earth demeanour to The Nam Hai. A born hotelier, his keen eye for detail is an invaluable asset in personalizing offerings for individual guests at Four Seasons The Nam Hai, Hoi An.
Mr. Michael Casey – New Resort Manager of Four Seasons The Nam Hai Resort, Hoi An.
