Train customers to access services on smartphones

Railway Box, the name of the system, will be available at the VNR website and social networks. It includes seven main functions such as order on board, flexible shopping, onboard media services, ticket booking and payment, information and promotion, and journey information.

Trinh Minh Chau, General Director of Hanoi Telecom Corporation said that the construction of Railway Box would consist of two phases.

The first phase would be from now on until early next year. By next January, passengers could experience three initial functions of the system. They could order food, drinks and souvenir gifts via the system on their handheld devices and go shopping online with specialty products at stations along the journey. They could also access information on culture, tourism, gastronomy and the environment, and policies and customer services of the VNR.

The second phase, which would be completed in next February, would offer ticket booking and payment, media applications for movies, newspapers, music and games, and information about the journey for passengers and their relatives.

Vu Ta Tung, General Director of Hanoi Telecom Corporation said that Railway Box would be the next project to improve service quality and operation methods after a series of high-tech project to install free Wi-fi on board and an e-ticket system.