Central bank takes steps to ensure ATM service quality before Tết

HÀ NỘI — The State Bank of Việt Nam (SBV) has directed relevant agencies to take rapid measures to ensure automatic teller machine (ATM) service quality and safety during the months approaching the Tết (Lunar New Year) holiday, when there is high demand for cash transactions.

SBV has told service providers to check their ATM systems to ensure card payments are secure. Attention must be paid to upgrading software, the operation of cameras and maintenance to ensure ATMs are working efficiently.

The amount of cash available for withdrawal must be monitored to prevent ATMs from overloading ahead of Tết, which will fall on February 5, 2019.

They must also supervise the operation of their ATM networks, especially in industrial parks, export processing zones and densely populated areas with high demand for cash, to proactively detect and promptly solve any technical problems.

User claims must also be handled in a timely manner.

The central bank has also asked the National Payment Corporation of Việt Nam to check its technical system to prevent errors and ensure the smooth operation of ATMs. — VNS